Category: Home Quick

SERVICE

Insurance is thriving as a major services industry in Zambia.Thanks to the efforts of the Zambian Govt.The efforts of Insurance are being oriented more and more towards associating auto insurance with services (based on telematics data)

On the one hand, these services represent a way of de-commoditizing the car insurance policy and are also a source of income. On the medium/long term, this characteristic will become more and more important because of the de-risking trend in the  business –due to the technological progress when it comes to security and connected cars.

EASY TO CLAIM

Simple Steps to File a Life Insurance Claim
Obtain multiple original copies of the official death certificate from the funeral director
Contact your insurance agent to inquire about the claims process and paperwork
File the paperwork and the original death certificate with the life insurance company
At any point in the process, you should be able to reach the insurance company to obtain assistance, even if it is outside of business hours and your agent is not available.

If you cannot find a policy you believe to exist, there are a number of ways to find a missing policy.

EXPERIENCED

Customers can easily compare insurance products based on price. However, what really makes the difference in the customer experience is the service insurers provide. Insurers that are able to deliver great service experiences quickly stand out in a crowded market.
Customers’ insurance lifecycle is intimately tied to their stage in life. Insurers have deep knowledge about the needs of students moving from home for the first time, what a new family needs, and what’s relevant to someone who approaches retirement. However, much of this knowledge is primarily used to develop even more products.

Insurers could enjoy real growth if they share more knowledge with customers at the right place and time. Those insurers that focus on delivering services stand a great chance of being relevant to their customers